SUPPORT CENTER
WIFI ROUTER TROUBLESHOOTING
Applies to Netgear Wi-Fi Routers ​
If you are experiencing issues with Wi-Fi or internet access, the Netgear router may be the source. ​ Follow the steps below to check basic router functionality: ​
Step 1: Power Light
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Ensure the power light is on and solid (typically white or green depending on the model). ​
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If no power light is visible, check that the router is properly plugged in.
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Step 2: Internet Status Light
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A solid white/green internet light typically indicates a successful connection.
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A red or blinking internet light suggests the router cannot connect to your ISP.
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Step 3: Wi-Fi Status Lights
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Confirm that both 2.4GHz and 5GHz Wi-Fi lights are on.
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If either light is off, wireless broadcasting may be disabled. ​
Step 4: Reboot the Router
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Disconnect the power cable from the router.
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Wait 10 seconds, then reconnect the power.
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Wait 2–3 minutes for the router to fully reboot.
Step 5: Contact Support if Unresolved
If the issue persists, contact MBS with the following details:
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Which lights are on or off ​
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Any error messages seen on connected devices ​
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Approximate time the issue began ​
PHONE SYSTEM ISSUES
Applies to Yealink DECT IP Phone Systems ​
Our phone systems typically consist of a Yealink DECT wireless handset and a base station connected to your network. ​ The base station features three key indicator lights:
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Top Light – Indicates handset connection ​
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Middle Light – Indicates internet connectivity ​
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Bottom Light – Indicates power supply status
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Diagnostic Steps
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Confirm all three indicator lights are on. ​
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If the bottom light is off, verify power to the unit. ​
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If the middle light is off, the unit is not connected to the internet. ​
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If the top light is off, the handset may not be paired. ​
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Additional Handset Indicators ​
Look for the following messages on the handset display:
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“Searching for base” – Indicates the handset is not paired or cannot connect to the base. ​
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“No internet” – Indicates the base station lacks internet access. ​
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“Unregistered” – The phone may not be registered on our end.
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If there is still an issue with the phone, confirm that the date and time displayed are accurate; incorrect time can indicate connectivity issues. ​
INTERNET CONNECTIVITY ISSUES
Applies to Fortinet Firewall and Switch Equipment ​
At most locations, we deploy Fortinet firewalls and switches as part of the network infrastructure. ​These devices include LED indicators to assist with basic diagnostics. Follow the steps below to identify potential issues before contacting support:
Step 1: Power Check​
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Confirm that at least one light is illuminated on the device.
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If no lights are visible, the device is likely not receiving power.
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Ensure the power cable is securely plugged in and the outlet is functional.
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Step 2: Port Activity Check​
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If a network cable is plugged into a port and no light is visible on that port, there may be a physical connection issue.
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Do not attempt to rewire or reconfigure. ​Contact MBS for further assistance.
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Step 3: WAN (Internet) Light Status
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If the WAN port displays an orange or red light, this may indicate an internet outage in your area, a failed handoff from your ISP, or a mismatch.
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Contact MBS for the next steps if this occurs.